Refund Policy

🎯 Our Commitment

At iptvusa4k.io, customer satisfaction is our top priority. We offer a 24-hour free trial before any purchase, allowing you to fully test our IPTV USA service — including all 20,000+ channels, 4K quality, and VOD library — at no cost and with no obligation.

We strongly encourage all customers to take advantage of this trial before committing to a paid subscription.

✅ Conditions for a Refund

Refunds may be granted under the following conditions:

• You experienced a technical issue that our support team was unable to resolve within 48 hours of your report.
• The service was completely non-functional and no alternative solution was provided.
• Your refund request is submitted within 72 hours of your initial purchase.
• You have not consumed more than 10% of your subscription period.

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after activation and have already used the service.
• Your internet connection or device is not compatible or fast enough (minimum 10 Mbps recommended for 4K).
• You purchased without using the free 24-hour trial first.
• The request is made after 72 hours from the purchase date.
• Violations of our Terms of Use (e.g., sharing credentials publicly, reselling without permission).

📋 How to Request a Refund

To submit a refund request, please contact us directly via WhatsApp with the following information:

• Your full name and the email used during purchase.
• Your subscription activation date.
• A description of the technical issue you experienced.
• Any screenshots or evidence supporting your claim.

⏱️ Processing Time

Once a refund is approved, it will be processed within 3–7 business days depending on your payment method. You will receive a confirmation message via WhatsApp once the refund has been initiated.

📞 Questions?

If you have any questions about this Refund Policy, please don't hesitate to reach out. Our support team is available 24/7 and always happy to help.